Refund policy
Return Policy
Returnable items
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/colour.
- 2 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light)
- 30 days for the rest of the items
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: unwashed, unworn, unused, and unaltered.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You may return any new products purchased from us that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase.
The buyers are responsible to the return delivery fee, we reserve the right to test "dead on arrival" returns and impose a customer fee equal to 20 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.
We will not accept returns of any product more than 30 days after you receive the shipment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aacs.live.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aacs.live and send your item to: 6/175 Monterey Keys Drive, Helensvale, 4212, QLD, Australia
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 6/175 Monterey Keys Drive, Helensvale, 4212, QLD, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.